Katy Fluff N Fold Terms & Conditions


Terms and Conditions

Welcome to Katy Fluff N Fold (“we,” “our,” or “us”). By using our laundry services, you (“you” or “customer”) agree to be bound by the following terms and conditions. Please read them carefully before submitting a pickup request.

1. Customer Information

You represent, warrant, and covenant that all associated customer information you submit to Katy Fluff N Fold is complete, true, and accurate, and does not omit any fact or information that would be required to make the customer information not misleading.

2. Pickup Request and Contract Formation

(a) Submission of a pickup request constitutes an irrevocable offer by you to purchase laundry services from Katy Fluff N Fold in accordance with these terms

(b) Upon acceptance of your pickup request, you will be promptly notified, and a contract for the performance of laundry services will be formed.

(c) You agree to pay the agreed price and all tips and fees to Katy Fluff N Fold in accordance with these terms. A pre-authorization charge will be made via our designated payment processor when your pickup request is accepted.

3. Payment and Billing

(a) All payments for laundry services and any applicable taxes are non-refundable and payable in United States dollars.

(b) When making a payment, you expressly authorize us (or our third-party payment processor) to charge you for such payment. You represent and warrant that you have the legal right to use the provided payment method(s).

(c) Additional information relevant to your payment, including credit or debit card number, expiration date, bank information, and billing addresses, may be required.

(d) You agree to the pricing, payment, and billing policies applicable to the fees and charges, as posted or otherwise communicated to you.

4. Tips and Fees

(a) You may provide a tip to Katy Fluff N Fold, which will be added to the total payment and provided in-full to us.

5. Responsibility for Laundry

(a) Once laundry has been delivered, Katy Fluff N Fold takes no responsibility for theft or loss.

6. Cancellation and Suspension

(a) You may not cancel laundry services once Katy Fluff N Fold is in transit, has picked up your laundry, and begun washing.

(b) In case your payment is declined, we may suspend or cancel your laundry services and retain your laundry until payment is made. Failure to pay within 24 hours of declined payment and already performed wash/dry/fold services may result in donated laundry.

7. Cancellation by Katy Fluff N Fold

(a) Katy Fluff N Fold may cancel any pickup request that violates these terms or is otherwise found objectionable for any reason.

8. Dispute Resolution

(a) If you are dissatisfied with laundry services, report any issues (e.g., damages or lost garments, weight discrepancies) to Katy Fluff N Fold. We may, at our discretion, issue a refund or take appropriate actions to resolve the dispute.